| TERMS
AND CONDITIONS
Your use of
this site is subject to the following terms and conditions.
You should read and understand the terms of the following
contract before entering into it.
Cancellations
Once purchased, tickets cannot be
transferred, exchanged, refunded or returned unless
the event is cancelled, moved to another date, or
if details of the event are significantly changed
after an order is placed (significant changes being
a change of headline act (concerts only), venue or
show time).
In the event of the cancellation of
an event by the organiser/promoter (ie a cancellation
due to circumstances beyond Concierge Desks control),
Concierge Desk will refund the full value of the ticket
including all booking charges. Concierge Desk will
use best endeavours to contact purchasers either by
phone, email or in writing (using the details provided
at the time of ordering) and advise them to return
the tickets.
If you wish to return the theatre
tickets then Concierge Desk will make every reasonable
effort to resell them. If the tickets are succesfully
re-sold, Concierge Desk will refund the full value
of the purchase minus the booking fee charges. We
advise the use of secure mail when returning tickets.
Booking Fee Charges
The theatre ticket prices displayed
on this website are fully inclusive of booking charges
and VAT. The booking charges equate to no more than
23% of the face value of the ticket
plus VAT at the current rate.
Reservation Process
Upon receipt of your reservation Concierge
Desk shall attempt to source tickets from official
theatre ticket agents all of whom are member of STAR
(Society of Tickets Agents and Retailers) and TAA
(Tickets Agents Association).
Your tickets shall be issued in accordance
with the price and area selected during the reservation
process. Specific row and seat location will be advised
on your confirmation following completion of your
booking. Specific row and seat location can be advised
prior to completion of your booking if requested in
advance. Please e-mail your specific requests by clicking
here.
Your booking status can be tracked
in real time by clicking on the 'My Account' link
from the Concierge Desk shop website (http://secure.conciergedesk.co.uk).
We shall confirm your seats by e-mail or
advise you that the tickets are unavailable within
24 hours of recieveing your reservation. You will
not be charged until your tickets have been confirmed
by Concierge Desk.
If tickets at your selected price
are not available, Concierge Desk may offer alternative
tickets for your consideration. You will not be charged
for these alternative seats until you confirm your
acceptance to us.
Once confirmed, your theatre tickets
will be made available for collection at the venue
on the date of the event. Tickets can also be posted
to the customer address provided if requested at the
time of making your reservation.
Product Changes
If an event is moved from its advertised
venue and / or the date is changed, tickets already
purchased may remain valid should the customer wish
to attend the revised event. If not, Concierge Desk
will refund the full value of the tickets, including
all booking charges. Concierge Desk will notify all
purchasers by phone, email or in writing (using the
details provided at the time of ordering) to advise
on the validity of the tickets and the procedure for
obtaining a refund. Refund requests will usually be
accepted up until 1 week prior to the revised event,
or 3 days after notification of the change (whichever
is the later) unless otherwise notified. In the event
of a change at short notice (within 1 week of the
event) Concierge Desk will notify purchasers of the
conditions that apply, and offer a refund if these
are not agreeable.
Should the headline artist not appear
or if the line up or content is substantially changed
from the advertised line up or content (concerts only),
then Concierge Desk will refund the full value of
the tickets including all booking charges.
Other Terms
If Concierge Desk is unable to fulfil
an order for any of the reasons below the customer
will be entitled to a full refund, including any booking
fee charged:
Concierge Desk do not receive the
tickets for your order from the event organiser, and
cannot arrange for the tickets to be collected
Concierge Desk despatch your order to the wrong address
and cannot provide replacement tickets
Concierge Desk do not despatch your order and do not
arrange for the tickets to be available for collection
Concierge Desk despatch the wrong order, ie wrong
event / wrong type of tickets
Any other similar circumstances where Concierge Desk
has acted with negligence or where we may have acted
in breach of contract
No duplicate tickets will be issued
to replace lost or stolen tickets.
Customers are advised to check their
purchase upon receipt.
It is the responsibility of the customer
to inform Concierge Desk of any change of address,
contact phone number or email address, both before
and after receipt of the goods. Please note that our
preferred method of contact for customers booking
online is by email, so care should be taken to provide
a current, valid email address.
The right to admission to an event
is reserved by the promoter and event venue, who may
take health and safety, environmental and security
concerns into account at their reasonable discretion,
and may from time to time carry out security searches.
Concierge Desk would advise customers that no refunds
will be offered to customers who are refused entry
or ejected from a venue on account of late arrival,
being (or appearing to be) under age*, declining to
be searched, abusive, threatening, drunken or other
antisocial behaviour (including smoking in no smoking
areas), carrying offensive weapons or illegal substances,
or making unauthorised audio, video or photographic
recordings.
Events and ticket types where an age
restriction applies are clearly indicated during the
booking process. Please ensure that you read all the
information that applies to the event/ticket you are
booking, and carry proof of age if appropriate.
By ordering you agree that the tickets
are for the personal use of you and your party only,
and will not be resold or transferred. Any resale
or attempt to resell the tickets will result in the
order being cancelled without prior notification.
If tickets that are despatched by
Special Delivery are returned to Concierge Desk as
"addressee unknown", we reserve the right
to cancel the order.
We will not share your personal information
for marketing or any other purposes without your consent
unless where required by law. If you have registered
your interest with Concierge Desk and/or any of our
associated companies, and thereby given your consent,
you may be contacted with relevant promotions, offers
or information that you have expressed an interest
in or that might be of interest to you. IF
YOU DO NOT WISH TO RECEIVE FURTHER UPDATES PLEASE
CLICK HERE. We will always respect your privacy
and any personal communication between you and ourselves.
We will always comply with any data protection legislation
currently in force.
Still confused? Then contact Concierge
Desk customer services at the addresse below:
Concierge Desk Ltd
Burnhill Business Centre
50 Burnhill Road
Beckenham
Kent
BR3 3LA
Telephone: 020-8249-6055 |
